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Updates Regarding COVID-19

Update 6/29

ATTENTION CUSTOMERS

With Virginia Governor Northam’s recent executive order to enter Phase 3 effective July 1, 2020, and for the protection of our employees and others, we are asking you to wear a mask and gloves if you have traveled in a coronavirus hot zone in the past 14 days.

We will continue to limit the occupancy of our offices by setting appointments as needed.  We will also continue to practice social distancing to help keep everyone safe.

Please continue to use our drive throughs, ATMs, and night deposits for standard transactions.

Thank you for your patience and cooperation.

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Update 6/23

ATTENTION CUSTOMERS

As we continue to follow the guidelines set forth by the CDC and Governor Northam’s most recent executive order (HERE), face coverings are required when entering public places, which includes our bank lobbies.  Bank of the James asks that you make an appointment at your local office if you need to speak to a banker in person.  We as an organization continue to practice social distancing guidelines.  If you visit one of our offices without an appointment and social distancing is not immediately achievable, we ask for your patience until you can safely enter the premises.

We encourage you to continue to use our drive through services, our ATMs, and our night depository for teller transactions.

Also, in adherence of the order, Bank of the James personnel will always practice 6 feet social distancing when interacting with customers in person.

Our operating hours are:

  • Monday through Thursday 9:00 am to 5:00 pm
  • Friday 9:00 am to 6 pm

Thank you for your business and for choosing Bank of the James.

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Update 5/29

ATTENTION CUSTOMERS

Effective May 29, 2020 and acting in compliance with Governor Northam’s most recent executive order (HERE), face coverings are required when entering public places, which includes our bank lobbies. If you need to speak with a banker in person, please make an appointment by calling your nearest Bank of the James location.

We encourage you to continue to use our drive through services, our ATMs, and our night depository for teller transactions.

Also, in adherence of the order, Bank of the James personnel will always practice 6 feet social distancing when interacting with customers in person.

Our operating hours are:

  • Monday through Thursday 9:00 am to 5:00 pm
  • Friday 9:00 am to 6 pm

Thank you for your business and for choosing Bank of the James.

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Update 5/5

The CDC has recently issued updated guidance intended for all Americans, whether you own a business, run a school, or want to ensure the cleanliness and safety of your home. Please click below for a complete report. Thank you.

View CDC Guidelines

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Update 4/7

Paycheck Protection Program (PPP)

As a result of the Coronavirus Aid, Relief, and Economic Recovery Act (“CARES Act”), the PPP loan program is available to qualified borrows through the Small Business Association (SBA) and is designed to provide direct incentive for small businesses to keep their workers on the payroll. If you have not applied for this program, or need to learn more, please contact Bank of the James via email at PPPsupport@bankofthejames.com.

The volume of PPP loan applications is unprecedented. Our team is working extended hours to accommodate our customers. We appreciate your business, and ask for your patience as we process these requests. Wait times may be longer than usual, but we will put your inquiry in the communication queue and help you through the process.

We also encourage you to visit the SBA website to obtain more information about available loan programs. Click here. 

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Update 4/1

Treasury Guidelines, Application Form for SBA Paycheck Protection Program

On March 31st, the Treasury Department issued much-anticipated guidance for the Paycheck Protection Program, which starting this week will provide up to $350 billion in fully forgivable loans to help small businesses maintain payrolls during the coronavirus pandemic. The loans are fully guaranteed by the Small Business Administration, but the SBA will waive all SBA guaranty fees. PPP loans are made for two years at a 1.00% fixed rate with payments deferred for six months.

Bank of the James is an existing SBA-certified lender and we have established a centralized team to help you through this process. You can contact us by email at PPPsupport@bankofthejames.com or by phone at 434-455-7600.

We are here to support you through these challenging times and have provided some helpful information below.

Small businesses and sole proprietorships—generally, those with 500 or fewer employees—may apply for PPP loans starting on Friday, April 3rd.

Independent contractors and self-employed workers can apply starting April 10th.

Resources:

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Update 3/26

Updates to Online Banking

Are you using online and mobile banking yet? Signing up just got easier! You can now enroll in both online banking and mobile banking through our Bank of the James app. On your mobile device, simply go to your app store, search and download the Bank of the James app, and follow the prompts.

If you already have online banking, login with your online banking credentials. If you haven’t enrolled in online banking, please click “enroll now”.

Be on alert for Scams 

It is unfortunate that there are criminals who are looking to take advantage of people during this time. We would like to remind our customers to be alert of scams. Cyber criminals are sending emails claiming to be from legitimate organizations with information about the coronavirus. Be on the lookout for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Make sure to verify the authenticity of any website before making any purchases or donations so you do not share sensitive information. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. As a reminder, Bank of the James would never ask you for your personal information, PIN numbers, or login credentials. 

Banking Resources:

To help make this transition easier, we have compiled some resource videos to help you take advantage of the mobile banking abilities available to you: 

  • Bill Pay- the fast and easy way to pay bills online (Watch Video)
  • Digital Wallet- simple and safe way to pay with your mobile phone at over a million stores (Watch Video)
  • Mobile Banking- secure access to your account information from you mobile phone (Watch Video)
  • Mobile Deposit- deposit checks using your smart phone (Watch Video)
  • SmartDeposit ATM- no envelopes, no worries (Watch Video)

Stay Updated

Bank of the James is committed to keeping our customers up-to-date on the latest bank information. For other COVID-19 information, we suggest you refer to these reliable sources:

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UPDATE 3/19

Bank of the James remains open for business and we are here for you.

On March 23rd, we will transition branch offices to drive-thru access.  In these unique times, we are just doing business in a different way.  We want to stay ahead of this crisis but remain available for your banking needs.

We will close our lobbies and transition to drive-thru access as the primary method to conduct transactions. Our Lexington, Charlottesville Water Street and Roanoke Promenade Park offices will provide banking services by appointment due to not having a drive-thru

If your banking needs require access inside a branch, please contact your local branch and we will be able to help you schedule an appointment.

We will continue to operate under normal office hours which are:
Monday – Thursday: 9:00am-5:00pm
Friday: 9:00am-6:00pm

Our ATMs and Night Deposit boxes will remain available 24 hours a day, 7 days a week. You can access your accounts anytime with Online and Mobile Banking

We will provide personalized assistance to customers who have been financially impacted by coronavirus.

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UPDATE 3/15

As we monitor the evolving COVID-19 situation in all of our service areas, we are following the CDC’s recommendation of social distancing.  Our goal is to remain open and available during this time, but we believe that there are some practical steps we can take.  

We encourage all customers to use our drive thru lanes rather than the lobby for the next few weeks.  Our ATMS and the night deposit box remain available at all times.  

As our doors will also remain open for all transactions, we will be practicing increased hygiene efforts in all locations.  Please utilize online and mobile banking when possible and you are welcome to call us during normal business hours at 877-266-0765.  Most of all, know that we are here for you during this time.

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At Bank of the James, our priorities include the safety and well-being of our customers, employees, and communities, while also providing accessible banking services to our customers. We understand the uncertainty you may be experiencing, and want to assure all of our customers that we are continuously monitoring the CDC, WHO, and Virginia Department of Health, and will respond accordingly.

We encourage our customers to take advantage of our online and mobile banking tools whenever possible. These tools allow customers to check balances, transfer money, deposit checks, and pay bills from your smartphone or computer. To learn more, please review our website for online banking and mobile banking information.

We also have contingency plans in place to keep our normal banking services available as much as possible. We are taking precautions to keep our employees healthy, and keeping our offices clean and inviting. In the event of major developments, we also have contingency plans that involve remote access, alternative locations for employees, and the availability of critical staff to meet our customers’ needs.

Also note that cybercriminals may use this time to launch phishing attacks, possibly citing the latest virus updates. Please always be cautious about opening email links or opening attachments. Bank of the James does not ask for personal information via email or phone.

For additional information about COVID-19, please visit the Center for Disease Control’s website at www.cdc.gov.