At Bank of the James, our commitment is and always has been to our community. We are a local bank, but we serve our customers by offering big bank amenities. Beyond that, we serve by building relationships and trust—because in a tight-knit community, that’s really what matters most. We’re proud to support community events, volunteer our time outside the walls of our branches and provide quality customer service to those who want to keep their money local.
We believe that customer service is more than just depositing checks, giving loans and investing money. It needs to be present in the way we live and act. A smile and a genuine desire to know someone sets us apart and creates a bond that fosters great relationships. Some of our regular customers can testify to the fact that when they walk into their branch, they get greeted by name or with a friendly wave. Our customers feel cared about and supported. Also, our customers can feel secure in knowing that we’ll do what we say we’ll do and when we say we’ll do it.
Beyond that, we love to support our community beyond the walls of our branches, helping out at local charities and sponsoring local events, particularly arts and entertainment. In this way, we go beyond serving just our customers, to investing in the community itself.
Many of our customers include nonprofit organizations and small businesses. These people come to us because they believe in working with a trustworthy local organization, and many don’t want to work with a big, national bank. We understand where they’re coming from. Bank of the James was founded with this idea in mind. We seek to have your best interests at heart, and we work hard to listen to and find out your needs so we can meet them.
If you or your organization is looking to bank with an institution that truly cares about you and your interests, we’ve got you covered. Contact us or walk into one of our branches today so we can get to know you!