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Enhanced Security and Protection

Security Update

Security and protection are vital features when it comes to banking.

In October 2021, we launched a new security feature that integrated stronger cybersecurity protections to detect fraud, while ensuring you continue to have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required.

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simple set-up

For future identity verifications, all we need is a phone number. Starting Oct. 5, when you log into your online banking account through the Bank of the James website or BOTJ mobile app,  you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.

You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking.

how this feature will work in the future:

This new security feature will replace the Security Challenge Questions and will only be activated if it detects a login attempt that falls outside of how you typically login.

When this happens, you will be prompted to enter a passcode during log in. The passcode will be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your log in.

We continue to look for ways to improve the security of our online services.
Questions? Please contact us at 877-266-0765 or stop into any of our convenient locations.