Bank of the James will never ask a customer for their user name in conjunction with their password or PIN. If you have questions or concerns about your ATM/debit card, during business hours please contact 1-877-266-0765. If after business hours, weekends or holidays, please contact 1-833-221-8665. 

To report a lost or stolen ATM or Debit Card, please call:

Debit Card Customer Service: 1-833-221-8665
Card Activation and PIN resets: 1-800-567-3451

To report a lost or stolen Business Credit Card, please call:

Business Credit Card Customer Service: 1-800-325-3678