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Security

Bank of the James will never ask a customer for their user name in conjunction with their password or PIN. If you have questions or concerns about your ATM/debit card, during business hours please contact 1-877-266-0765. If after business hours, weekends or holidays, please contact 1-833-221-8665. 

The security of our customer accounts and information are our highest priority.

The Security Center is designed to offer you helpful information on things you should be aware of, and to offer advice on actions you can take to keep your financial information secure, along with information on what steps to take if your information has been compromised.

Lost or Stolen ATM/Debit Card

To report a lost or stolen ATM or Debit Card, please call:

Debit Card Customer Service

Toll free1-800-554-8969

Service center is open 7 days a week/24 hours a day.